Service Delivery Policy
Since Propai CRM is a software-as-a-service (SaaS) platform, 'shipping' refers to the digital delivery and activation of your workspace.
1. Instant Activation
- Typically, your account is activated immediately upon successful payment.
- A confirmation email with login details is sent to your registered email addressing following payment.
- You can access the dashboard and start setting up your workspace right away.
2. Custom Domain Setup
- If your plan includes a custom domain, the 'delivery' of the domain mapping may take 24-48 hours.
- Our technical team will coordinate with you via email to finalize DNS settings.
3. Onboarding & Training
- Delivery of specialized training sessions (for Enterprise plans) is scheduled within 3-5 business days of activation.
- Access to training materials and documentation is provided immediately.
4. Data Export & Delivery
- When you request a data export, the digital file will be prepared and delivered to your email within 24 hours.
For delivery issues, contact support@propaicrm.com
Data Ownership & Security
All customer data and activity logs are 100% owned by you and can be exported or permanently deleted at any time with enterprise-grade security.