Refund & Cancellation Policy
Due to the digital nature of our service (SaaS), the following terms apply to all subscriptions. Please read carefully before subscribing.
1. Subscriptions
- Subscriptions are available on a monthly or annual basis
- Service is activated immediately upon successful payment
- Annual subscriptions offer a 20% discount over monthly billing
2. Refund Policy
- Payments are non-refundable once the subscription is activated
- Exception: A refund may be issued within 3 days only if:A critical technical failure prevents access to core featuresThe issue is verified and confirmed by our technical team
- Partial refunds for unused periods are not available
3. Cancellation
- You may cancel your subscription at any time from your account settings
- Access continues until the end of the current paid period
- No automatic renewal will occur after cancellation
- Data will be retained for 30 days post-cancellation for export
4. Free Trial
- Free trial duration will be clearly stated before subscribing
- No payment is required during the trial period
- Upon trial expiry, you choose whether to subscribe or not
For refund requests or billing disputes, contact us at billing@propaicrm.com
Data Ownership & Security
All customer data and activity logs are 100% owned by you and can be exported or permanently deleted at any time with enterprise-grade security.